FAQ

Answers

to frequently asked questions

Do you create online stores?

Yes, we specialize in developing modern online stores, ensuring their high performance, user-friendliness, and compliance with current SEO requirements. Our solutions are tailored to business needs and include a full range of services, from UI/UX design to integration with payment systems, delivery services, and CRM.

We use advanced technologies to create online stores, including:

  • CMS and frameworks – we develop on popular content management systems (Bitrix, WordPress + WooCommerce, OpenCart) or create fully customized solutions on Laravel, Django, Next.js.
  • Mobile adaptability – we create responsive designs that ensure comfortable use on any device.
  • High loading speed – we optimize code and server resources for maximum site performance.
  • API integration – we connect external services such as payment gateways, warehouse systems, marketplaces, and logistics.
  • SEO optimization – we create the structure of the online store considering all search algorithms to improve ranking positions.

We don't just create online stores, we develop comprehensive eCommerce solutions that help businesses increase sales, improve customer service, and automate business processes. Contact us, and we will offer you an effective, scalable, and technological solution for your online store.

Do you create custom API integrations for clients?

Yes, we develop custom API integrations that allow you to connect various services, automate processes, and enhance business efficiency. Our solutions ensure seamless interaction between web applications, CRM systems, marketplaces, payment gateways, and other platforms.

What API integrations do we create?

  • Integration with CRM and ERP systems – data synchronization between the website, online store, and management systems (Bitrix24, amoCRM, 1C, SAP, Odoo).
  • Payment gateway integration – integration with PayPal, Stripe, Fondy, Tinkoff, YooMoney, CloudPayments, and other systems.
  • Marketplace integration – automation of product uploads, orders, and delivery statuses on Ozon, Wildberries, AliExpress, eBay, Amazon.
  • Analytics and monitoring systems – data transfer to Google Analytics, Yandex.Metrica, Power BI for in-depth analytics.
  • API for mobile applications – creation of backend solutions with REST, GraphQL, WebSocket for mobile and web applications.
  • Logistics integration – connecting delivery services (DHL, DPD, CDEK, Boxberry) for automatic cost calculation and shipment status.
  • We can create API integration for any system

Our technological approaches

  • RESTful and GraphQL API – we create APIs with high performance, security, and flexibility.
  • OAuth 2.0 and JWT authentication – we ensure secure access to the API.
  • Webhooks and asynchronous processes – implementation of event-driven interaction models between systems.
  • High fault tolerance – using cloud solutions (AWS, Google Cloud, Azure) for API scalability.

Advantages of working with us

  • Full customization – we adapt the API to the customer's business processes.
  • Optimization of speed and security – we develop APIs with low latency and protection against attacks.
  • API documentation – we provide detailed documentation (Swagger, Postman).
  • Support and scaling – we provide maintenance and improvement of the integration.

We create reliable and scalable API solutions that automate your business, reduce routine tasks, and improve interaction between systems. Contact us, and we will implement an integration that fully meets your requirements!

We have our own online store. Can you integrate a payment and/or delivery module into it?

Yes, we can integrate online payment modules and delivery systems into your online store, ensuring a convenient and secure shopping process for your customers. We work with both global payment systems and logistics companies as well as local Serbian banks and courier services, allowing us to tailor the solution to the specifics of your business.

Payment System Integration

We connect leading payment gateways to accept payments in various currencies, including Serbian dinar (RSD), euro (EUR), and dollars (USD). Available payment solutions include:

  • Global systems: Stripe, PayPal, Adyen, WorldPay, Authorize.net.
  • Bank payment systems: Mastercard Payment Gateway, Visa Direct.
  • Serbian banks: integration with AltaBanka, Banca Intesa Beograd, Raiffeisen Bank Serbia, UniCredit Bank Serbia, AIK Banka for secure online payments.
  • Local Serbian payment gateways: eCommerce monetary systems such as DinaCard, iPay, supporting online transactions in RSD.

Delivery Service Integration

We connect automated cost calculation and logistics management systems, allowing online store customers to easily track orders. Available options include:

  • Global delivery services: DHL, FedEx, UPS, TNT.
  • European logistics companies: DPD, GLS, Hermes.
  • Serbian delivery services: Posta Srbije, AKS Express Kurir, BEX Courier, City Express, Daily Express.

Advantages of Integrating with Us

  • Fast connection – we integrate payment systems and logistics with minimal delays.
  • Multi-currency support – your store will be able to accept payments in RSD, EUR, USD.
  • Automated delivery cost calculation – depending on weight, region, and selected courier.
  • Secure transactions – support for 3D Secure, PSD2, PCI DSS to protect customer data.
  • Real-time order tracking – integration with logistics companies' APIs.

We provide reliable, scalable, and secure solutions for your online store, allowing you to automate the payment and delivery process. Contact us, and we will offer the optimal solution for your business!

We have our own server park. Can you provide maintenance services for our servers?

Yes, we provide professional server infrastructure services, ensuring reliable, secure, and stable operation of your servers. Our team of specialists handles administration, monitoring, optimization, and server protection, which helps minimize downtime and enhance the performance of your IT infrastructure.

What services do we offer?

  • Server Administration – configuration and optimization of Linux (Debian, Ubuntu, CentOS) and Windows Server operations.
  • Monitoring and Failure Prevention – implementation of Prometheus, Zabbix, Grafana systems for load control and fault prevention.
  • Software Update and Management – timely updates of server applications, Linux kernel, databases (MySQL, PostgreSQL, MongoDB).
  • Data Backup and Recovery – automated backups using Borg, Rsync, Veeam Backup.
  • Security Assurance – configuration of firewalls (iptables, UFW), VPN (WireGuard, OpenVPN), SSL/TLS, and protection against DDoS attacks.
  • Load Optimization – traffic balancing (Nginx, HAProxy), caching (Redis, Memcached), resource scaling.
  • Virtualization and Containerization – setup and administration of Docker, Kubernetes, Proxmox, VMware.

Why entrust us with server maintenance?

  • 24/7 Monitoring – tracking critical metrics and immediate response.
  • High Security Level – configuration of access control, log auditing, protection against breaches.
  • Downtime Reduction – automated scripts and proactive load control.
  • Resource Savings – optimization of server capacities, reducing equipment load.
  • 24/7 Support – our team is always ready to solve any server-related issues.

We offer flexible cooperation terms, from one-time consultations to full server administration outsourcing. Contact us, and we will provide a reliable and efficient solution for your server fleet!

We have our own Instagram account. Can you provide services for managing our account?

Yes, we provide professional Instagram account management, helping brands increase brand awareness, boost engagement, and attract new customers. Our team develops a content marketing, visual design, and promotion strategy to make your account stand out among competitors.

What services do we offer?

  • Content strategy development – analyzing the target audience, trends, and competitors to create unique content.
  • Content creation – preparing texts, designs, animations, and videos for posts, Stories, and Reels.
  • Graphic design – developing a brand style for the account, including covers, feeds, and Highlights.
  • Publishing and scheduling – automating posting through Meta Business Suite, Hootsuite, Later.
  • Targeted advertising – setting up ad campaigns in Meta Ads Manager to attract followers and customers.
  • Audience engagement – responding to comments and direct messages to increase engagement.
  • Contests and gamification – organizing giveaways, challenges, and interactive activities to boost activity.
  • Influencer marketing – collaborating with bloggers and brand ambassadors.
  • Analytics and reporting – monitoring key metrics (reach, ER, engagement) and adjusting the strategy.

Why trust us with your Instagram?

  • Growth in followers and engagement – we create content that works.
  • Professional approach – we develop a strategy based on your goals.
  • Trend utilization – we adapt content to new Instagram algorithms.
  • Transparent analytics – we provide reports with data and recommendations.

We help brands effectively promote on Instagram, increasing reach, audience interaction, and conversion. Contact us, and we will develop a successful SMM strategy for your business!

We need to send SMS messages to our clients. Can you help us with this?

Yes, we provide professional SMS campaigns with high delivery speed, personalized content, and detailed analytics. Our solutions allow you to automate message sending, track their effectiveness, and increase customer engagement levels.

What is included in our SMS campaign services?

  • High sending speed – our server capabilities allow us to send hundreds of thousands of SMS per hour, ensuring instant delivery.
  • Message personalization – addressing by name, individual offers, promo codes.
  • Flexible audience segmentation – sending based on selected parameters (age, region, purchase history).
  • Automated SMS triggers – reminders, order notifications, greetings, promotions.
  • Short number connection – the ability to send messages with a branded sender name.
  • Deep analytics – reports on delivery status, reading, conversion.

Advantages of working with us

  • Guaranteed delivery – we cooperate with reliable telecom operators.
  • Transparent analytics – tracking the effectiveness of SMS campaigns.
  • Integration with CRM and API – the ability to connect to your systems.
  • Flexible rates – payment for actual message deliveries.

We help businesses interact promptly with customers, remind them of important events, and increase sales conversion. Contact us, and we will set up an effective SMS strategy for your business!

Do you create landing pages for corporate websites?

Yes, we develop high-conversion landing pages for corporate websites, taking into account brand standards, marketing objectives, and modern UX/UI trends. Our landing pages are aimed at increasing user engagement, generating leads, and effectively representing the company online.

What is included in the development of a corporate landing page?

  • Analysis of the target audience and competitors – we thoroughly study the market to create a landing page that effectively addresses business objectives.
  • Development of a unique design – we create a branded, modern, and responsive interface that attracts attention and retains users.
  • SEO optimization – the landing page is developed with search algorithms in mind, ensuring better indexing in Google and Yandex.
  • Fast loading and cross-browser compatibility – we optimize the code and use modern technologies (Next.js, React, Tailwind CSS, GSAP) for high performance.
  • Integration with CRM and analytics – we connect the landing page to CRM systems, Google Analytics, Yandex.Metrica, and other tools for tracking conversions.
  • Responsive layout – the landing page displays correctly on all devices, ensuring convenience on both desktops and mobile platforms.

Advantages of our landing pages

  • High conversion – a well-thought-out structure and competent UX design help achieve business goals.
  • Flexibility in customization – easily editable blocks, the ability to integrate with external services.
  • Unique design – no template solutions, each landing page is developed individually for the brand.
  • Technical support – we assist with updates, settings, and further optimization.

Our corporate landing pages are an effective tool for presenting the company, attracting clients, and increasing conversion. Contact us, and we will develop a high-quality and effective landing page that highlights the uniqueness of your business.

Can you create automation for business?

Yes, we specialize in creating automated business solutions that optimize workflows, reduce time costs, and increase work efficiency. Our team develops custom automation systems tailored to the specifics and needs of your business.

What tasks do we solve with automation?

  • Sales and CRM automation – we integrate CRM systems (Bitrix24, amoCRM, Salesforce) for tracking sales, automatic invoicing, and lead management.
  • Order processing and logistics – we create solutions for automatic order processing, delivery cost calculation, and shipment tracking (integration with DHL, WOLT, local delivery services).
  • Financial automation – we integrate payment systems (Stripe, PayPal, AltaBanka, Raiffeisen Bank) and create automatic invoicing and payment accounting systems.
  • Marketing and mailings – we automate email campaigns, SMS notifications, push notifications, and social media integrations.
  • Document management – we automate document creation, approval, and storage (integration with 1C, Google Docs, Office 365).
  • Analytics and reporting – we create dashboards and reports in Power BI, Tableau, Google Data Studio for monitoring key metrics.

Technological solutions for automation

  • Robotic Process Automation (RPA) – we use UiPath, Blue Prism to automate routine tasks.
  • API integrations – we connect various systems and applications using REST, GraphQL APIs.
  • Microservices and containerization – we develop flexible and scalable systems based on Docker, Kubernetes.
  • Machine learning and AI – we use Python, TensorFlow to create intelligent forecasting and data analysis systems.

Advantages of automation with us

  • Individual approach – we analyze business processes and offer optimal solutions.
  • Cost reduction – automation allows reducing time spent on routine operations and decreasing expenses.
  • Increased accuracy – eliminating the human factor reduces the risk of errors.
  • Scalability – our solutions easily adapt to business growth and changes.
  • Bots and RPA — development of chatbots and robots for automating routine tasks (support, application processing, analytics).
  • Integration with external services — automation of data exchange between your systems and external APIs (banking systems, logistics, marketplaces).

We help businesses develop and grow by creating efficient automated systems. Contact us, and we will offer a solution that improves your business processes and increases profitability.

Can you create a smart device for our business?

Yes, we develop smart devices and IoT solutions tailored to specific business tasks. Our technologies allow you to automate processes, collect and analyze data, and increase the efficiency of your enterprise. We create both ready-made hardware solutions and custom devices with integration into your infrastructure.

What smart devices do we create?

  • IoT devices – sensors, detectors, and controllers that collect and transmit data to cloud services.
  • Automated cash registers and terminals – integration of POS terminals, self-service, and payment accounting systems.
  • Smart monitoring systems – control of temperature, humidity, movement, and other parameters with real-time data transmission.
  • Energy management – management of lighting, heating, and electrical appliances to optimize resource consumption.
  • RFID and NFC solutions – access control systems, product identification, logistics tracking.
  • Smart vending machines – automated vending machines with remote management.
  • Security systems – surveillance cameras with AI analytics, biometric scanners.

Technologies we use

  • ESP32, Raspberry Pi, Arduino – compact and reliable platforms for IoT.
  • MQTT, WebSockets – protocols for real-time data transmission.
  • AI and machine learning – data analysis, forecasting, decision automation.
  • 5G, LoRaWAN, ZigBee – wireless communication technologies for IoT.
  • Integration with cloud services – AWS IoT, Google Cloud IoT, Azure IoT Hub.

Advantages of our smart solutions

  • Flexibility and scalability – custom solutions for business tasks.
  • Remote management – monitoring and control through mobile apps and web interfaces.
  • Resource savings – reducing costs on electricity, personnel, and maintenance.
  • Automation of routine processes – speeding up work and increasing productivity.

Our smart devices will help your business automate processes, reduce costs, and increase efficiency. Contact us, and we will develop an optimal IoT solution tailored to your needs!

Do you provide Digital Marketing services?

Yes, we offer a full range of Digital Marketing services, helping businesses to increase reach, improve conversion, and strengthen their presence in the digital environment. We develop effective marketing strategies based on data analysis, modern technologies, and a personalized approach.

What Digital Marketing services do we provide?

  • SEO promotion – optimizing the website for search engines (Google, Bing, Yandex) to increase organic traffic.
  • Pay-Per-Click Advertising (PPC) – setting up advertising campaigns in Google Ads, Yandex.Direct, Bing Ads to attract targeted traffic.
  • Social Media Marketing (SMM) – managing, promoting, and targeted advertising on Facebook, Instagram, LinkedIn, TikTok.
  • Content Marketing – creating SEO-optimized content, blogs, long reads, videos to attract an audience.
  • Email Marketing – automated mailings, trigger email chains through Mailchimp, SendPulse, GetResponse.
  • Influencer Marketing – collaborating with bloggers and opinion leaders to promote the brand.
  • Marketing Analytics – setting up and analyzing data with Google Analytics, Yandex.Metrica, Power BI.
  • UX/UI Optimization – improving website conversion through A/B testing, user experience audit.

Why choose us?

  • Comprehensive approach – we integrate SEO, PPC, SMM, and content marketing into a single strategy.
  • Effectiveness – we focus on real business metrics: ROI, CPA, LTV.
  • Modern tools – we use Ahrefs, SEMrush, Serpstat, Google Tag Manager for in-depth analytics.
  • Personalized approach – we develop a strategy considering the specifics of the business and goals.
  • Flexibility and adaptation – we promptly make changes to strategies based on analytics.

We help companies to develop digital channels, attract customers, and increase sales. Contact us, and we will develop an effective Digital Marketing strategy for your business!

We need to do email newsletters for our clients. Can you help us with this?

Yes, we provide professional email campaigns with full personalization, analytics, and high delivery speed. Our technology allows you to track the effectiveness of each campaign, providing detailed reports on delivery, email opens, link clicks, and audience engagement.

What is included in our email marketing services?

  • Email strategy development – creating email sequences, audience segmentation, A/B testing.
  • Email design and layout – responsive HTML templates that match your brand.
  • High-volume sending – our server capabilities allow us to send 400,000 emails per hour, ensuring fast message delivery to clients.
  • In-depth analytics – tracking email opens, reading time, device type, and browser.
  • Engagement reports – who read the email, who deleted it without opening.
  • Click tracking – if the email contains links, such as to a product catalog, the report will show which products generated interest.
  • CRM integration – transferring data about clients and their reactions to emails into your CRM system.
  • Email automation – trigger and retargeting email campaigns.

Advantages of working with us

  • High speed and reliability – sending hundreds of thousands of emails without delays.
  • Accurate metrics – detailed audience engagement analytics.
  • Flexibility and personalization – individual scenarios and subscriber segmentation.
  • Transparency in reporting – detailed analysis of campaign effectiveness.

We help businesses increase sales, retain customers, and enhance loyalty with powerful email marketing tools. Contact us, and we will create an effective email strategy for your business!

Our email is on @gmail or another service. Can you create an email on our domain?

Yes. We can set up a professional email address for you like name@yourcompany.com

  • Email server setup – we will prepare a custom email server for you with support for IMAP, POP3, SMTP.
  • Security, Filtering, and Spam Protection – we will configure filters to protect against phishing and spam.
  • Web Interface – access your email through any web browser.
  • Client Integration – support for connection through Outlook, Thunderbird, Apple Mail.
  • Cloud and Local Storage – emails can be stored on the server or synchronized with cloud storage.
  • Flexibility and Scalability – ability to connect multiple domains and expand the system as your business grows.

Advantages of Corporate Email on Your Own Server

  • Full Control Over Data – all emails are stored on your server, without sharing information with third-party services.
  • Branded Email – a professional address like name@yourcompany.com increases customer trust.
  • No Restrictions – complete customization of services, with no limits on storage and sending emails.
  • Guaranteed Protection – data encryption and protection against hacking.

We offer a full cycle of work on deploying and administering email servers. Contact us, and we will create a reliable and secure corporate email for you in your domain!

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